Refund policy
Returns Policy
To be eligible for a refund, we must be notified of your intention to return the goods within 14 calendar days of delivery.
Once you have notified us, you will have a further 14 calendar days from the date of notification to return your order.
This returns policy applies to stock items only. Specially ordered items are not eligible for return under any circumstances.
How to Request a Return
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All goods must be returned to our main distribution warehouse and not to our head office.
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Once we receive your return request, we will contact you to arrange the return or collection. Any costs incurred will be paid by the customer.
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You may be asked to arrange your own delivery service if this is deemed to be the most cost-effective option.
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The Buyer may return complete boxes of tiles, provided that the goods are in a saleable condition.
Return Charges and Refunds
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A €20 restocking charge may apply. We will avoid this charge wherever possible. Where applicable, the charge will be deducted from your refund. Any fees or charges will always be discussed with and/or advised to you before the return is commenced.
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Any original delivery charge will also be deducted from the refund.
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Once the returned goods have been received, they will be inspected. Refunds will be processed as a priority; however, depending on the circumstances, administration may take up to 14 days to complete.
Where a refund is made to a credit or debit card, it may take a further 3–5 working days for the funds to appear on your statement, depending on your card provider.
Refund Summary
Where applicable, the following amounts will be deducted from your refund:
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Original delivery charge
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Return or collection costs if arranged by us
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€20 restocking charge, where applicable